Support Center

We’re here 24/7 for account, wallet, and game help on NovaPlaySlots.

Open chat from the mobile bar or header when you need a quick answer while playing.

Deposits, play credits, currency switching, and transaction history questions.

Launch errors, freezes, or missing history — include the game name and time.

Ask about limits, timeouts, and self-exclusion tools anytime.

Quick answers

Use Forgot Password if you cannot sign in. Never share one-time codes or passwords with anyone claiming to be staff.

Deposits on this platform add play credit to your selected currency wallet. Check Transactions for a full ledger.

Switch preferred currency from the wallet selector in the header. Active game sessions may restart after a change.

Visit Responsible Gambling for limit tools and help resources. Support can also guide you through self-exclusion.

Set limits and learn about self-exclusion on our Responsible Gambling page.